Help Centre / Frequently Asked Questions
Everything you need to know about how Panah Package forwarder works, in one place.
FAQS
Help Centre
Frequently Asked Questions
How do I sign up?
Simply click on Register, fill out your details, and you'll receive your own German shipping address instantly.
Is there any registration fee?
No, Panah package forwarder registration is completely free and gives you access to your own address in Germany.
What couriers do you use?
We work with DHL, UPS, FedEx, GLS and more. You choose your courier and delivery speed.
Can I track my shipment?
Yes. We provide a tracking number once your package is shipped. Track it anytime via our
Do you offer consolidation?
Yes. You can combine multiple packages into one to save on shipping. It's free for 30 days storage.
What payment methods are accepted?
We accept bank transfer (EFT), PayPal, and credit card payments. You’ll receive payment details after order confirmation.
Are there any hidden fees?
No hidden fees. All charges are clearly listed before you approve a shipment.
I forgot my password. What do I do?
How do I change my address or profile info?
You can update your profile from your dashboard at any time.
Are there items I can't ship?
Yes. We cannot ship dangerous, illegal, perishable or restricted goods. Please consult our prohibited items list.
Will I pay customs or import tax?
Customs fees may apply depending on your country's regulations. These are your responsibility and vary by destination.
Still have Questions? Call Now!
+31 6 53533352
Ask the Help Community Write Now!
info@panah.nl
